ACC Credentialing Pathway
A Guide for Students
Welcome!
from Dr. Don Eisenhauer, MCC, Founder and President
Thank you for enrolling in the ACC Credentialing Pathway.
The vision of Coaching at End of Life is to “Boldly go where most don’t want, but some day all will.”
Our mission is to train and equip coaches to provide safe places where people can live life fully in this world.
We want to instill in our students not only the coaching skills that are needed to bring this about, but also a much needed coaching mindset.
I am excited that you are becoming a part of the Coaching at End of Life family.
Learning Philosophy
Our goal is for every student to be successful, to graduate from this program, and to earn their ICF Credential. For that reason, the classes will be live and interactive, allowing for questions, discussion, and a lot of practice time. Please respect those students who have a different learning style than yours. We want to support each other in achieving our learning goals.
Our goal is to create a learning environment which meets the needs of each individual student. We are able to accommodate a variety of learning disabilities to make our program more accessible.
Please contact Don Eisenhauer at don@coachingatendoflife.com before enrolling to determine if your needs can be met.
At the current time, this program is only delivered in English. However, plans are currently underway to offer this program in numerous other languages. Check back for updates.
You are so much needed in this world! The fact that you will be trained as both a life coach, and grief and end of life coach, makes you invaluable. You are the reason I became a coach education provider. I know no greater privilege in all the world than being present with people in life and in death. There are not many who are willing to hold the space for individuals, no matter what life brings.
General Disability Policy
Coaching at End of Life supports individuals with disabilities and is committed to providing disabled individuals access reasonable accommodations. In addition, Coaching at End of Life prohibits discrimination on the basis of disability and ensures equal opportunity for all qualified individuals with disabilities. Coaching at End of Life is committed to providing reasonable accommodations in compliance with all local, state/territory, and federal laws. Individuals with questions about this policy, or who wish to request accommodation should contact Don Eisenhauer at don@coachingatendoflife.com.
DEIJ Statement
At Coaching at End of Life, we commit ourselves to the values of Diversity, Equity, Inclusion and Justice, both in our training programs as well as our internal organizational development of faculty, mentor coaches, and staff. We are an international organization, and we celebrate and elevate the differences we bring when we gather in or out of the classroom. The topic of End of Life Coaching is one that is relevant for all countries and cultures, and we are enriched when we share personal experiences from our culture, family, religion or belief system. We believe diversity brings invaluable richness and depth to our training programs. We seek to foster an environment where all people are included, valued, heard, and respected.
Non-Discrimination Policy
It is the policy of Coaching at End of Life that:
- Recruitment and hiring of all personnel is conducted without discrimination against any individual with regard to race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All staff and personnel will not discriminate against any employee or participant because of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All individuals are welcome to participate regardless of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status.
- All employees, students, and other participants should be able to enjoy an environment free of discrimination and harassment. This includes, but is not limited to, discrimination or harassment in the areas of race, age, religion, color, creed, national origin, gender, sexual orientation, gender identity, marital status, disability, or veteran status. Our organization does not and will not tolerate conduct by any employee, student, volunteer, contractor, visitor, or vendor which unreasonably interferes with an individual’s ability to learn in a welcoming environment.
Participants who wish to report discrimination are encouraged to follow the grievance policy outlined below. Coaching at End of Life will promptly investigate all claims and reports of inappropriate conduct.
Grievance Policy
Coaching at End of Life seeks to ensure equitable treatment of every person and to attempt to solve any grievances in a timely and fair manner. Participants have the right to file a grievance regarding presentation or content, facility concerns, or faculty behavior. All grievances will be addressed to the best of our ability to prevent further problems. A process for filing grievances can be found below:
- A participant should first attempt to resolve the issue directly with the instructor, staff, or participant with whom they have an issue. If participants are not comfortable approaching the individual, they can proceed to step 2.
- If participants are not comfortable approaching the individual with whom they have a grievance, or are unable to resolve the issue directly, participants should submit a written grievance to the program manager within 10 days. The program manager will review the issue and talk to the student within 10 days of receiving the complaint. The program manager will work with all parties involved to resolve the issue.
Participation Policy
Success in our program requires full commitment by all participants. By enrolling in this course, participants agree to being fully present during all sessions and participate to the best of their ability. This includes arriving on time, abiding by the code of conduct, and engaging in course activities.
Attendance
In order to provide you with the minimum required training hours for certification, it is important that you are present at all class sessions.
If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor as soon as possible. You will be expected to complete the session materials and review the session recording.
If you need to miss more than 10 classes, you will have the option to work with the instructor to cover the missed material at your own expense or register for another course. If you miss more than one hour of group mentor coaching, you will need to arrange and pay for individual mentor coaching sessions to meet the required 10 hours.
Petitions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and Coaching at End of Life.
Course Engagement
Our courses are designed to be interactive and engaging for our participants. It is therefore an expectation that you participate in course activities, including dialogue with the course instructor and peers, mock coaching activities, and experiential learning exercises. If you are unable to participate in an activity, please inform your instructor as soon as possible. Please refer to the code of conduct for additional details.
Code of Conduct
Participants are expected to conduct themselves in a professional manner during all sessions. This includes, but is not limited to:
- Arriving on time to all sessions.
- Attending all live sessions and mentor coaching sessions.
- Having your camera on for virtual live sessions.
- Participating fully in all sessions and mentor coaching sessions. This includes being prepared for the session, involving yourself in discussions and activities, assuming responsibility for your learning, and contributing to the learning of others.
- Engaging in discussions with integrity and honesty.
- Being respectful of your fellow participants and instructors, including silencing your cell phone, not texting, and other disruptive behaviors.
- Embracing diversity and inclusion while respecting the dignity and humanity of others.
Payment Policy
Most of Coaching at End of Life’s programs require a non-refundable deposit to register.
All registrations are secured on a first-come, first-served basis. Your registration in a course is dependent upon receipt of full payment.
These policies are effective as of the time you submit your deposit or register for your training program.
Coaching at End of Life Online Classes – Refund Policy
- Students who have been enrolled in an online training may cancel 31 days or more prior to the starting date of the program, and your tuition is fully refundable minus the non-refundable deposit. If you cancel between 15 and 30 days prior, we will refund 50% of the program fee. No refunds are possible after 14 days prior to the starting date. Refunds are to be made by sending written notification via email to: don@coachingatendoflife.com
- If you are on a payment plan, the financial obligation for the tuition is incurred at the time of registration. If you cancel between 15 and 30 days prior, and you are on a payment plan and have not yet paid in full, 50% of the tuition fee becomes immediately due and payable. If you cancel less than 14 days before the program starts and have not yet paid in full, the full tuition fee becomes immediately due and payable.
- Coaching at End of Life reserves the right to reschedule or cancel any scheduled training or to replace personnel due to low enrollment or circumstances beyond our control. If a training is rescheduled or cancelled, participants will be given notice by Coaching at End of Life at least five business days before the start of class. Students may then enroll in the next available offering of the program. Should this occur, if desired by the student, all tuition collected to date will be refunded.
DEPOSIT: The deposit for the program is non-refundable and non-transferable.
PAYMENT PLANS: Payment Plan options can be found on the Registration/Pricing and Payment Options page on this website. Monthly automatic credit card billing is required. Applicable service rates are posted on the Registration/Pricing and Payment Options page on this website. Credit cards accepted for payment: Visa, MasterCard, Discover, American Express, JCB and Diners Club. Billing information will be collected during the registration process to facilitate payment on the service renewal date. A payment receipt will be emailed each billing cycle.
TRANSFERS: There is the possibility of transferring hours from this program to another program, or from another program to this one. Each request will be taken on a case by case basis. Please contact Don Eisenhauer at don@coachingatendoflife.com to discuss possibilities.
SUBSTITUTIONS: You may not substitute another person in your place, without gaining approval from Don Eisenhauer. You may contact him at don@coachingatendoflife.com.
WITHDRAWALS: If you withdraw from the program at any time for any reason, we will not refund your tuition. If your tuition is being paid by payment plan, the full amount becomes immediately due and payable.
PARTIAL COMPLETION POLICY: Coaching at End of Life will offer credit for partial completion of a course. The number of hours awarded will depend on the number of hours of curriculum received. If you are interested in receiving partial credit for a course in which you are currently or were previously enrolled, please contact Don Eisenhauer at don@coachingatendoflife.com no more than 30 days after the course has ended. Please include details about the course in which you were enrolled, the number of credit hours you are seeking, and any additional relevant information. If approved, you will receive a certificate of credit from Coaching at End of Life indicating the number of training hours completed.
EMERGENCIES: We will always try to accommodate absences resulting from emergencies such as severe illness, accidents, etc. However, adjustments can be challenging. Therefore we are not able to accommodate requests for withdrawals for any other reason, such as work scheduling issues, family vacations, or personal reasons, etc.
Coaching at End of Life On-Site Training Events – Refund Policy
- 31+ days before the start of the training – a full refund will be offered.
- 15-30 days – a 50% refund will be offered.
- 14 days or earlier – no refund will be offered.
Group Mentor Coaching – Refund Policy
- 31+ days before the start of the program – a full refund will be offered.
- 15-30 days – a 50% refund will be offered.
- 14 days or earlier – no refund will be offered.
Individual Mentor Coaching – Cancellation Policy
- 24 hour notice is required when canceling an Individual Mentor Coaching session. Those who do not give 24 hours notice will be charged the full amount for the session.
Illness Policy
In order to provide you with the minimum required training hours for certification, it is important that you are present at all course meetings. If you have an emergency or become ill and are not able to attend a coaching session, please contact your instructor as soon as possible. Please refer to the attendance and refund/cancellation policies outlines in the paragraphs above.
Exceptions to this policy are considered on a case-by-case basis and must be submitted in writing to the instructor and Coaching at End of Life.
Statement on Ethics, Integrity, Transparency
As an ICF Accredited provider, our organization adheres to and emphasizes the International Coaching Federation Code of Ethics. The ICF Code of ethics describes the ICF core values, ethical principles, and standards of behavior for all ICF professionals. Meeting these ethical standards of behavior is the first of the ICF core coaching competencies. You can read more about the ICF Code of Ethics here.
Additionally, Coaching at End of Life commits to acting with integrity and transparency. We hold ourselves and our participants to the highest level of integrity and strive to be as transparent as possible by explicitly stating measures being taken to provide programs in an ethical manner. We do not believe in using manipulative or dishonest sales tactics and strive to provide a safe and ethical sales process. Further, we work to provide fair and equitable pricing for all programs to ensure access and quality of coaching education.
Graduation Requirements
Requirements to graduate from the ACC Credentialing Pathway:
- Complete all 142 hours of the training.
- Complete at least 10 hours of mentor coaching with Don. This can be done in one of two ways:
Individual Mentor Coaching: includes ten 60-minute individual sessions
Group Mentor Coaching: includes 8 group sessions and 3 individual sessions.
- Read and agree to uphold the ICF Code of Ethics.
- Have paid in full all tuition fees.
- Submit to Don a recording of a life coaching session, along with a written transcript, that meets ICF ACC standards.
- Complete the Graduation Application. (To receive the Graduation Application, please contact Don.)
Once you have successfully completed the above requirements, we will provide you with a graduation certificate. You will use this certificate to apply for your ICF credential.
When applying to ICF for your ACC credential, the ICF will require:
- A separate, additional application fee
- A copy of your graduation certificate from Coaching at End of Life.
- Attestation of 100 hours of coaching for your ACC beginning after the start of your coach-specific training. (Refer to the ICF websitefor details and a SAMPLE log.)
- A written exam, the Credentialing Exam. (Refer to the ICF websitefor details.)
